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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Silvana Gallardo

October 8, 2026

5  out of  5
rating by Silvana Gallardo
"I've been a customer for a long time. Genie and staff have been great since the first day!! Thank you and keep up the great work."
We responded:
"Thanks so much for the amazing review, Silvana! We really appreciate your support here in West Covina. Just reach out anytime if you need us - we’re here for you. "
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Gloria Torres

September 30, 2026

5  out of  5
rating by Gloria Torres
"Yasmeen was very nice and informed me about my insurance options. Thank you for being attentive with all my insurance needs!"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Marisela Lozano

September 30, 2026

5  out of  5
rating by Marisela Lozano
"I called Sam Genie’s office to get a quote on a life insurance policy. I spoke to Yazzy and she was absolutely amazing! She was kind, thoroughly answered all of my questions and offered very helpful advice. I definitely recommend this office for any of your insurance needs. Ask for Yazzy!"
We responded:
"Thanks so much for the amazing review, Marisela! We really appreciate your support here in West Covina. Just reach out anytime if you need us - we’re here for you. "
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Jane T

September 30, 2026

5  out of  5
rating by Jane T
"The staff at Sam’s office is very helpful. They are very attentive in listening to my needs and provide excellent service. I would recommend this agency for all your State Farm needs. They provide a variety of insurance options."
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in West Covina. "
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Marco Antonio Ceja

September 29, 2026

5  out of  5
rating by Marco Antonio Ceja
"Quick and easy service; Lesli was very friendly and helpful."
We responded:
"Thanks so much for the amazing review, Marco! We really appreciate your support here in West Covina. Just reach out anytime if you need us - we’re here for you. "
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Susan Mercado

September 25, 2026

5  out of  5
rating by Susan Mercado
"Ive had nothing but the best customer service and the handling of my insurance policy with State Farm both Leslie Fuentes and Carol have been great to work with! Thank you Statefarm!"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Priscilla Rodriguez

September 4, 2026

5  out of  5
rating by Priscilla Rodriguez
"Lady answered my questions patiently and profesionally. Think her name was Veronica"
We responded:
"PRISCILLA, thank you for the fantastic review! We’re always here to support you with your insurance needs in West Covina. "
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Rida Rivera

August 29, 2026

5  out of  5
rating by Rida Rivera
"Yazmeen Genie was super kind, patient, and helpful when I called the office. She was enjoyable to interact with and embodies true excellence in customer service!"
We responded:
"Rida, thank you for the fantastic review! We’re always here to support you with your insurance needs in West Covina. "
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Taylor Miller

July 30, 2026

5  out of  5
rating by Taylor Miller
"I’ve had a great experience with this insurance company. Sam’s office is doing a great job! They are professional, helpful, and always take the time to answer questions and make sure I understand my options. The entire process has been smooth and stress-free thanks to their excellent customer service. I truly appreciate their dedication and would highly recommend Sam’s office to anyone looking for a reliable insurance team."
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in West Covina to know you had such a great experience with us. "
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Javier

July 28, 2026

5  out of  5
rating by Javier
"I was looking to ensure my vehicles and called the West Covina location. I had no wait time and the lady, Lesli, was able to help me with a quote. She explained the differences in coverage plans that made it very helpful to find what I needed."
We responded:
"We really appreciate your review of Lesli. Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Ana Bonilla

July 28, 2026

5  out of  5
rating by Ana Bonilla
"Super helpful! Great experience
Very professional and knowledgeable staff."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Jonathan Solis

July 15, 2026

5  out of  5
rating by Jonathan Solis
"Want to give a shoutout to Lesli F! I have been with State Farm for a very long time, and with changes that occur, I know I can rely on Lesli to support in explaining & answering all my questions. Moreover, her ability to walk me through necessary steps to get what needs to be done is a relief. Highly recommend consulting with her if you’re either on the market for insurance or already a State Farm member. Thank you Lesli!"
We responded:
"We really appreciate your review of Leslie! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Siobhan Irene Brannigan

June 30, 2026

5  out of  5
rating by Siobhan Irene Brannigan
"I love this agent! Sam Genie helped answer all the questions I had as someone who’s a new insurance customer."
We responded:
"Siobhan, thank you for your wonderful review of State Farm Agent Sam Genie. Appreciate the review."
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Ruby Olguin

June 30, 2026

5  out of  5
rating by Ruby Olguin
"They were very helpful, and dealt with everything professionally."
We responded:
"Thank you for the review and the opportunity to serve you. "
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Johana Flores

June 26, 2026

5  out of  5
rating by Johana Flores
"Everyone at this State Farm location is incredibly welcoming and friendly. I had the pleasure of working with Lesli, who took the time to answer all of my questions about my car insurance options. She is extremely knowledgeable, patient, and genuinely wants what’s best for you and your family. I never felt pressured, and she made sure I understood all of my options before making a decision. I highly recommend this office, and I especially recommend asking for Lesli if you’re looking for someone who is fluent in Spanish!"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with Leslie and our Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Samuel Soto

June 18, 2026

5  out of  5
rating by Samuel Soto
"Such a great outstanding experience with this insurance office!! Super friendly staff, professional, made the process easy and smooth."
We responded:
"Thank you for the kind words. We are here to assist with all of your insurance needs. Appreciate the review!"
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Sophia Mes

June 11, 2026

5  out of  5
rating by Sophia Mes
"During my visit at this specific State Farm, I was helped by Leslie Fuentes who truly made this visit a very smooth and easy experience. I recommend going to her when in need of assistance, she helped me with my issue and left me very satisfied with the service brought by this State Farm"
We responded:
"Hey Sophia, We're delighted to hear about your experience! We value your feedback and look forward to seeing you again soon! We work hard to provide customers with a great experience and look forward to continuing to do the same for you! Hope you visit us again soon!"
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Irene Cruz

May 15, 2026

5  out of  5
rating by Irene Cruz
"Yohara answered all of my questions regarding life insurance policies. Excellent customer service."
We responded:
"Thank you for your kind review of Yohara. We appreciate it!"
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Brenda Pedroza

May 15, 2026

5  out of  5
rating by Brenda Pedroza
"Yasmeen provided amazing customer service and made the entire process smooth and stress free. She answered all of my questions with a positive attitude and was very professional from start to finish. The team was friendly, helpful, and truly went above and beyond to make sure I had a great experience. Highly recommend to friends and family!"
We responded:
"Hey Brenda, Thanks for the great review! We're always happy to help so don't hesitate to contact us if you ever need anything. We hope to continue exceeding your expectations with great service. We're here for you anytime!"
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christian lucero

May 15, 2026

5  out of  5
rating by christian lucero
"Wonderful service Harley is very knowledgeable helped me with the perfect policy 10/10 recommend"
We responded:
"Thank you for the amazing review, christian! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Nathan Light

May 15, 2026

5  out of  5
rating by Nathan Light
"I had a great experience and was helped by Lesli Fuentes she made the experience great and understandable, I appreciated her patience definitely earned a lifelong member"
We responded:
"Nathan, it is a pleasure to hear what a wonderful experience you have had with Leslie and our State Farm Agent Sam Genie’s Team!"
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Steven Huezo

May 15, 2026

5  out of  5
rating by Steven Huezo
"Thank you State Farm Insurance for your guidance and quick response with my urgent addition/need. Lesli and Sam provide great customer service."
We responded:
"Dear Steven, We are grateful and appreciate the time you took to leave your review. It's great to know that we were able to provide you with the highest levels of service. Our goal will always be to provide the best experience and we love knowing yours was no different. Please let us know what we can do for you in the future."
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Zoe Gutierrez

May 15, 2026

5  out of  5
rating by Zoe Gutierrez
"Loved this place staff is very friendly and helpful I would definitely recommend this place to anyone looking for any kind of insurance!"
We responded:
"Hello Zoe, Thank you for the awesome feedback. We are happy to read that our team has been able to provide exceptional service for you. We're always happy to assist so don't hesitate to reach out to us if you need anything. Hope you visit us again soon!"
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Natalie lopez

May 15, 2026

5  out of  5
rating by Natalie lopez
"I would recommend to any looking for insurance. The staff were so kind and helpful over the phone and was able to inform me on the policy I was receiving."
We responded:
"Greetings Natalie, Thanks for the great review! It's feedback like yours that reminds us why we do what we do. As always, our team is looking forward to your next visit. See you next time!"
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Brittany Jimenez

May 15, 2026

5  out of  5
rating by Brittany Jimenez
"Harley is amazing at what she does her customer service is exceptional"
We responded:
"Hello Brittany, We are grateful and appreciate the time you took to leave your review. We're thrilled that you had a great experience at our location. Please reach out to us with any additional questions or comments! Please let us know what we can do for you in the future."